Refund policy

Returns & Exchanges

We want you to love your purchases. If something isn’t right, we’re here to help. Below are our policies for returns and exchanges.

Eligibility
To be eligible for an exchange or store credit, items must:

  • Be unused, unopened, and in original packaging.

  • Be returned within 15 days of purchase for refunds or 30 days for exchanges.

  • Include proof of purchase (order number or receipt).

Exceptions: Sale items, gift cards, and opened or used products are non-returnable, unless there is a product defect.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, contact us within 15 days of purchase. We’ll arrange a resolution—either an exchange, replacement, or store credit—as quickly as possible.

How to Initiate a Return or Exchange

  1. Contact us at admin@wallacebarbershop.ca with:

    • Your order number.

    • Photos of the damage/issue (if applicable).

    • A brief explanation of the problem.

  2. We’ll review your request within 1–3 business days and confirm eligibility.

  3. If approved, we’ll send a prepaid return label (for eligible items) and clear instructions.

  4. Once we receive your return, we’ll process your exchange, replacement, or store credit within 5–10 business days.

  5. You are responsible for shipping costs on the new item.

Note: Items returned without prior approval cannot be accepted.

Processing Time

  • Returns/Exchanges: 5–10 business days after we receive your item.

  • Shipping: Orders are processed and shipped within 1–3 business days. Delivery times vary by location:

    • Canada: 3–7 business days (after dispatch).

    • USA/International: Standard shipping at a flat rate of $25 (duties not included).

Any questions at all, send us an email: admin@wallacebarbershop.ca